This page covers frequently asked questions, but if you have any queries that are not found here feel free to contact us.
How much does shipping cost?
Shipping will be calculated based on your order weight and shipping country during checkout, however you can find details of our pricing on our Shipping & Delivery page.
How long until my package arrives?
UK mainland deliveries are 1-3 working days. If you order before 13.00 then the delivery will be next working day.
International shipping is usually 7-18 working days depending on the destination.
What if I want to return my items?
We offer a 100% satisfaction guarantee. If you are not happy with your purchase for whatever reason you can return your goods for a full refund within 28 days. Goods must be returned in the original packaging with all tags attached and must be unused and unworn.
Due to people purchasing for gift over the festive season our returns policy will be extended to the 12th January should you need it.
Please email us to let us know that you are making a return so we can expect your parcel.
Return address is
Cotswold Hipster Returns
The Cottage, Peacock Lane, Middle Tysoe, Warwickshire, CV350SG
Is my bag waterproof?
Most of our canvas bags are made using a waxed canvas which is waterproof. If the description says waxed canvas then the product will be waterproof.
Our Burford backpacks and Elkstone messengers are made with a heavy grade cotton which is not waxed but you can use a fabric waterproofing spay if you want to protect your bag from the elements.
If i order a name tag for my item will this delay delivery?
Adding a name tag may delay the dispatch of your order by 1 working day at busy periods but as a rule orders with bespoke name tags are dispatched within 1 working day.
If i order a name tag with my order can i return my item if i don't want to keep it?
Unfortunately customised item with name tags can't be returned as they are not resalable.
I have a business and i would like to have my logo embossed and added to an item, can you do this?
Yes we can offer this service. There is a charge for the making of the die please contact us regarding your request and we will be able to supply you with a quote. email: firstname.lastname@example.org
If you are a business looking for a wholesale order with your company branding them please also get in contact with us as we will be happy to help.